FAQ – Frequently Asked Questions

  1. How can I place an order?
    To place an order, simply add your chosen products to the cart, proceed to checkout, and fill out the order form. Make sure to provide accurate shipping information and choose your preferred payment method.

  2. What payment methods do you accept?
    We accept credit and debit cards, PayPal, Apple Pay / Google Pay and Klarna (pay in 3 or pay in 30 days). All prices are in GBP (£) and include UK VAT.

  3. What are the delivery costs?
    UK delivery is FREE on orders over £120. Under £120: Royal Mail 2nd Class Tracked £5.50 (3–5 working days) or 1st Class £6.50 (2–3 working days). Poland from £5, Europe £15 (free over £300), USA £23 (free over £500), Canada £28 (free over £600). Prices are per parcel up to 2 kg; for heavier orders we confirm any extra cost before dispatch. Full table: Delivery.

  4. How are delivery prices determined?
    Our delivery prices are determined by the rates set by Royal Mail, our shipping provider. Rates vary based on factors such as package weight, dimensions, and delivery location.

  5. What happens if Royal Mail changes their delivery prices?
    If Royal Mail changes their delivery prices, we will adjust our shipping rates accordingly. Any changes to our shipping rates will be promptly updated on our website and app to ensure transparency for our customers.

  6. Do I need to sign for my delivery?
    Yes, all items are sent tracked, and depending on the service selected, you may be required to sign for delivery.

  7. I am yet to receive my order. What should I do?
    If your item has been dispatched and the selected delivery time has passed, please email us at info@style2fetch.com . We will liaise with the couriers and inform you of your order's whereabouts. If our courier has lost the item, we will send you a free replacement.

  8. Will I be charged customs and import duties?
    No customs charges apply within the UK. Orders sent outside the UK may be subject to import duties and taxes charged by the destination country. These are paid by the recipient and are not refunded if you return the items.

  9. When will I receive my item, and how can I track delivery?
    We dispatch UK orders within 1–2 working days. Delivery times are counted from the day you order and include dispatch: Royal Mail 2nd Class Tracked 3–5 working days, 1st Class 2–3 working days. A tracking number is emailed when your parcel is dispatched, and you can follow it on the Royal Mail website. International times: see our Delivery page.

  10. Have you received my return?
    Please send your return tracked and check that it has been delivered before contacting us. We refund within 14 days of receiving your return, to the payment method you used.

  11. What are delivery times during the Christmas period?
    Style2Fetch will do its utmost to have every order dispatched on time; however, couriers may experience delays during the Christmas period. Please keep this in mind when selecting your delivery method.

  12. Do I receive an invoice for my order?
    Yes. If you need an invoice or packing slip, email info@style2fetch.com with your order number and we will send it.

Promotions

  1. How can I stay informed about the latest promotions?
    Follow us on Facebook and Instagram and turn on notifications in the Style2Fetch app – new arrivals and offers are announced there first.

  2. Can I use two promotions at once?
    While some Style2Fetch promotions cannot be combined, if multiple promotional offers are available, you’ll need to select which one to apply.

Size and Fit

  1. Where can I find size conversion charts?
    You can access our size conversion charts on our website or app. Size guide 

  2. Why do designer sizes vary?
    International sizes undergo slight variations when converted, and certain designers may create items that fit larger or smaller. We provide specific information for each item to assist our customers.

  3. What if my item doesn’t fit?
    If your item doesn't fit, you can utilize our returns service to return it. If you wish to place another order, you can easily do so online.

Returns

  1. Can I return my item?
    Yes. You can return items within 14 days of receiving your order for a full refund to your original payment method – Sale and discounted items included. Returns after 14 days are not accepted. If you prefer, you can ask for store credit (valid 6 months) instead. Return postage is paid by the customer unless the item is faulty or not as described. Details: Refund Policy.

  2. How long until you pay me back?
    We refund within 14 days of receiving your returned item, to the payment method you used when ordering.

  3. What are the conditions for returning items?
    To process your return, items must be:

    • Unworn and unwashed
    • Shoes must show no signs of wear
    • Original tags attached
    • No make-up stains
    • Hygiene seals must remain intact for underwear and swimwear

    Unfortunately, due to hygiene reasons, we cannot refund items such as beauty products, earrings, lenses, or stick-on bras once purchased. If the item is damaged or an incorrect item has been sent, there will be no charge for the return.
    Please send returned parcels to the address below:

    STYLE2FETCH RETURNS
    32 ORION WAY
    DONCASTER
    UNITED KINGDOM
    DN4 8AE

  4. Do I need to cover the return shipping costs?
    Yes, for returns, the cost of sending the item back will be your responsibility, except in cases where the wrong item was sent or the item is defective. If you return your whole order within 14 days, we also refund the standard delivery charge you paid.