FAQ – Frequently Asked Questions

  1. How can I place an order?
    To place an order, simply add your chosen products to the cart, proceed to checkout, and fill out the order form. Make sure to provide accurate shipping information and choose your preferred payment method.

  2. What payment methods do you accept?
    We accept payments via credit card, debit card, and other payment methods indicated on our website and app.

  3. What are the delivery costs?
    Delivery costs depend on the selected method and the weight of the order. To see a detailed pricing table for deliveries, please visit our delivery costs table. Packages typically weigh up to 2 kg, and for heavier orders, we apply multiples of this weight to ensure appropriate insurance coverage for the goods through Royal Mail.

  4. How are delivery prices determined?
    Our delivery prices are determined by the rates set by Royal Mail, our shipping provider. Rates vary based on factors such as package weight, dimensions, and delivery location.

  5. What happens if Royal Mail changes their delivery prices?
    If Royal Mail changes their delivery prices, we will adjust our shipping rates accordingly. Any changes to our shipping rates will be promptly updated on our website and app to ensure transparency for our customers.

  6. Do I need to sign for my delivery?
    Yes, all items are sent tracked, and depending on the service selected, you may be required to sign for delivery.

  7. I am yet to receive my order. What should I do?
    If your item has been dispatched and the selected delivery time has passed, please email us at info@style2fetch.com . We will liaise with the couriers and inform you of your order's whereabouts. If our courier has lost the item, we will send you a free replacement.

  8. Will I be charged customs and import duties?
    No customs fees are charged for deliveries within the UK. However, international deliveries may incur customs fees, and you should confirm this with your courier.

  9. When will I receive my item, and how can I track delivery?
    After confirming your order, we’ll dispatch it within 2-5 business days. Delivery typically takes 2-3 business days, depending on your location and chosen delivery method. Tracking information and an estimated delivery date will be emailed to you for each item dispatched. You can also track your order by visiting the Royal Mail website.

  10. Have you received my return?
    If you have returned the parcel via a trackable service, please track it to see if it has been delivered before contacting us. If the parcel shows as delivered, kindly allow 10-14 working days for us to process your return.

  11. What are delivery times during the Christmas period?
    Style2Fetch will do its utmost to have every order dispatched on time; however, couriers may experience delays during the Christmas period. Please keep this in mind when selecting your delivery method.

  12. Do I receive an invoice for my order?
    Yes! If you require an invoice or packing slip with your order, please notify us by emailing info@style2fetch.co.uk with your order details and specific request.

Promotions

  1. How can I stay informed about the latest promotions?
    To keep up with exclusive promotions, new arrivals, and early access to sales, simply sign up for our emails.

  2. Can I use two promotions at once?
    While some Style2Fetch promotions cannot be combined, if multiple promotional offers are available, you’ll need to select which one to apply.

Size and Fit

  1. Where can I find size conversion charts?
    You can access our size conversion charts on our website or app. Size guide 

  2. Why do designer sizes vary?
    International sizes undergo slight variations when converted, and certain designers may create items that fit larger or smaller. We provide specific information for each item to assist our customers.

  3. What if my item doesn’t fit?
    If your item doesn't fit, you can utilize our returns service to return it. If you wish to place another order, you can easily do so online.

Returns

  1. Can I return my item?
    Yes, you can return your item within 14 days of receiving it. You may receive a full refund if the item is returned within 14 days; if returned after 14 days, a store credit will be issued (store credit expires after 6 months). Please note that postage costs for returns are not refundable unless items are faulty or not as described.

  2. How long until you pay me back?
    Please allow 10-14 working days for us to process your return after it has been delivered back to us.

  3. What are the conditions for returning items?
    To process your return, items must be:

    • Unworn and unwashed
    • Shoes must show no signs of wear
    • Original tags attached
    • No make-up stains
    • Hygiene seals must remain intact for underwear and swimwear
    • Returned in a resaleable condition

    Unfortunately, due to hygiene reasons, we cannot refund items such as beauty products, earrings, lenses, or stick-on bras once purchased. If the item is damaged or an incorrect item has been sent, there will be no charge for the return.
    Please send returned parcels to the address below:

    STYLE2FETCH RETURNS
    32 ORION WAY
    DONCASTER
    UNITED KINGDOM
    DN4 8AE

  4. Do I need to cover the return shipping costs?
    Yes, for returns, the cost of sending the item back will be your responsibility, except in cases where the wrong item was sent or the item is defective.