Refund Policy for Style2Fetch
Returns Timeframe:
- You may return items within 14 days of receiving your order for a full refund. Items returned after this period will not be eligible for a refund.
Condition for Returns: To process a return, ensure the following conditions are met:
- Items are unworn, unwashed, and in their original condition.
- Shoes show no signs of wear.
- Original tags are still attached.
- No make-up stains, and hygiene seals remain intact (for underwear or swimwear).
- You may try items on as you would in a shop. We may reduce your refund if an item has been used beyond what is needed to check it (for example worn, washed or with tags removed).
Products Purchased at a Discount:
- Items purchased during promotions, sales or at discounted prices can be returned within 14 days on the same terms as full-price items. You will receive a full refund of the price paid to your original payment method.
- If you prefer, you can ask for a store credit instead of a refund. Store credit is valid for 6 months, can be used on any product in our website or app and cannot be exchanged for cash.
Return Shipping Costs:
- For regular returns, you pay the cost of sending the item back to us.
- If you cancel your whole order within 14 days of receiving it, we will also refund the standard delivery charge you paid when ordering. If you chose a faster or more expensive delivery option, we refund the cost of our standard delivery. If you return only part of your order, the original delivery charge is not refunded.
- If an item is faulty or not as described, we cover the return shipping cost and refund the original delivery charge in full.
Return Address: Please send returned items to the following address:
Style2Fetch Returns
32 Orion Way
Doncaster,
DN4 8AE United Kingdom
Processing Time: We will process your refund within 14 days of receiving your returned item, to the payment method you used when ordering.
Orders Over 2kg: If your order weighs more than 2kg, we will handle the costs and size of the parcel on a case-by-case basis, depending on available shipping options provided by our delivery partners.