Terms & Conditions
1. Who we are
Style2Fetch is a trading name of The Fashion and Beauty Loft (Malgorzata Kuna, sole trader), 32 Orion Way, Doncaster DN4 8AE, United Kingdom. VAT number GB326653691. Email: info@style2fetch.com. These terms apply to all orders placed on style2fetch.com and in the Style2Fetch app.
2. Placing an order
When you place an order you make an offer to buy. We accept it when we send you an order confirmation email. We may decline an order if an item is out of stock, priced incorrectly or we cannot deliver to your address – in that case we refund anything you have paid.
3. Prices and payment
Prices are in pounds sterling and include UK VAT. Delivery is charged separately and shown before you pay. We accept cards, PayPal, Apple Pay and Klarna (Klarna terms apply). If we discover a pricing error before dispatch, we will contact you to confirm or cancel.
4. Delivery
We deliver in the UK and to selected countries by tracked postal or courier services. Delivery costs, any free-delivery threshold and estimated delivery times are shown at checkout and on our Delivery page. Risk in the goods passes to you on delivery. International orders may be subject to import duties and taxes payable by the recipient; these are not refunded on return.
5. Your right to cancel (14 days)
As a consumer you can cancel your order for any reason within 14 days of receiving it, including sale items. Tell us by email at info@style2fetch.com, then send the items back within 14 days. Items must be unworn, with tags, in original packaging. You pay return postage unless the item is faulty. We refund the price plus standard delivery within 14 days of receiving the return. Exceptions: pierced earrings and sealed hygiene items once the seal is broken. Full details: Returns & Refunds.
Model cancellation form (you may use it, but it is not required): To Style2Fetch, 32 Orion Way, Doncaster DN4 8AE, United Kingdom, info@style2fetch.com. I hereby give notice that I cancel my contract of sale of the following goods: [ ]. Ordered on [ ] / received on [ ]. Name of consumer: [ ]. Address of consumer: [ ]. Signature of consumer (only if this form is sent on paper): [ ]. Date: [ ].
6. Faulty goods
Under the Consumer Rights Act 2015 goods must be as described, of satisfactory quality and fit for purpose. If an item is faulty you can reject it for a full refund within 30 days, or ask for a repair or replacement after that. Contact us with photos at info@style2fetch.com.
7. Product information
We do our best to describe items accurately. Product images are for illustration: colours may vary slightly due to lighting, photography and your screen settings, and some images may be digitally produced or edited. Garment measurements in the size chart are taken flat and may vary by up to 2 cm. Slight variations in colour or measurement are not a fault. If you are unsure about the colour or fit, email us before ordering and we will check the exact item for you.
8. Loyalty discount codes
Personal loyalty codes issued to our returning customers (at least £500 spent in our programme year, 1 September – 31 August, across our live sales and the shop; see our Loyalty Program page) are for the named customer only, cannot be transferred or combined with other offers, and exclude Sale items and the By O La La collection. We may withdraw a code if it is shared or misused.
9. Accounts and data
You can order as a guest or create an account. Your personal data is processed as described in our Privacy Policy.
10. Complaints
Email info@style2fetch.com. We aim to reply within 2 working days. If we cannot resolve a dispute, you may use the alternative dispute resolution options available to UK consumers.
11. Law
These terms are governed by the law of England and Wales. Nothing in them limits your statutory rights as a consumer.
Last updated: 30 September 2026